Fraud Prevention 

Protect yourself from being a victim of fraud – Keep your account and personal information safe!

It is a growing concern for the National Student Financial Aid Scheme (NSFAS) that fraudsters are continuously looking for new ways to defraud students.

Phishing and Vishing are the most popular ways used by fraudsters to defraud or hijack student accounts

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    Phishing is the fraudulent attempt by fraudsters to obtain sensitive information such as usernames and passwords details by disguising as a trustworthy entity through electronic communication, for example: Emails.

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    Vishing is similar to phishing, but happens through phone calls. Vishing is described as the act of using the telephone in an attempt to scam the user into disclosing private information that will be used for identity theft.

NSFAS is however aware of such attempts of identity theft and hijackings of students’ accounts. Through our CyberSecurity and Risk Department, we continue to constantly monitor the internet network for suspicious and malicious sites that mimics our official students’ portal in order to harvest students’ credentials to hijack their accounts.

Further to this, NSFAS finds it as a priority to proactively communicate to students to always practice safe internet browsing/ online safety.

This is how you can keep your account safe:
  • 1. Always keep your username and password safe.
  • 2. Do not share any of your personal information.
  • 3. Always logout on your account when using your personal computer, laptop or internet cafes.
  • 4. Ensure to at least reset your password once a month. This will prevent fraudsters to having your resent credentials. Keep your new password safe.
  • 5. NSFAS officials will never call you and ask to share your passwords.

NSFAS has since identified these malicious sites which mimics the official NSFAS portals, and have since advised students to be on the look out for.

We have lately picked up 5 more fraudulent sites:

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Fraudulent website page examples

We encourage all our students to familiarize themselves with these displayed fraudent website page, also vigilant all the time and for all NSFAS related queries go to

NSFAS has a dedicated fraud hotline, which is managed by an independent company, Vuvuzela. Colleagues are encouraged to report any suspicious activity promptly on the fraud hotline using the details listed below:

  • Toll free number: 0860 247 653
  • A SMS Call-back to 30916
  • Fax: 086 726 1681
  • Email address:
  • visit:
It’s Your Call…!!

Click on the Vuvuzela Hotline App to report any incident of fraud.

Click here